How does the coffee subscription work?

The process is simple. After you have purchased one or more coffees as a subscription, your coffee will leave our premises at the interval you selected and will be on its way to you. For example, if you have chosen a 4-weekly delivery, we will send the coffee every four weeks and deduct the money via the selected payment method only when a delivery is due.

How do I pause or cancel a subscription?

The subscription can be paused or canceled at any time in the customer portal. The image below shows the subscription portal. You can access this via your account on our website or via the link that you receive by email with your first subscription order.

How can I skip or reschedule an order?

You can skip an order by clicking on “Skip order and payment” behind an upcoming order in the subscription portal.

You can move an order by clicking on “Move” in the subscription portal. A calendar will open where you can easily select the date when your order should leave our premises. Note: this is not the date on which you will receive the coffee.

If you want to change your delivery interval permanently, you can do this in the subscription portal in the “Coffee subscription” field under “change”.

The subscription discount of 5% on the first order is not displayed?

Please click on “Add to Cart” to start the payment process. The discount is not visible directly in the shopping cart, but only in the final step at checkout.

Can I add products to my subscription?

In the “Items” area you can change the selection of your products using the “Change” button.

You can add products to your subscription product selection once using “One-time purchase” or permanently using “Add”.

What happens if a payment cannot be processed?

If a payment cannot be processed, you will receive an email allowing you to securely update your payment method.

If you have any further questions, please send us an email to: info@kaffeemacher.ch